Front Office Operations

COURSE OBJECTIVES
To develop manpower to work as reservation officer, Receptionist, Cashiers, Housekeepers and Laundry Supervisors and Guest Relation Officer in the Hotel and Catering Industry.

COURSE CONTENTS

• Front Office Operation Theory
• Front Office Operation Practice
• Communication Studies
• Environmental Studies
• Computer reservation Systems.
• Supervise staff training
• Maintain Healthy, save and secure working environment
• Supervise customer service
• Supervise training
• Principles of supervising and leading teams
• Resource management in the front office area.
• Supervise front office operations.
• Supervise cash handling operations
• Resource management in accommodation services.
• Language French / German
• Introduction to office management

CAREER PROSPECTS
Career opportunities for graduates of this course exist in hotel and other catering establishments where they may be employed as chefs, executive chefs and food production managers.

ENTRY MEAN GRADE

• Certificate - D (Plain)
• Diploma - C- (Minus)
• Advanced Diploma  - Diploma in Front Office Operations

DURATION

• Certificate - 1 Year
• Diploma - 1 and a 1/2 Years
• Advanced Diploma - 1 Year

EXAM BODY

• City & Guilds - London

TUITION PER TERM/SEMESTER

• Certificate - Ksh 35,000
• Diploma - Ksh 35,000
• Advanced Diploma - Ksh 35,000

AWARD
Successful graduates of this course are awarded an Diploma in Front office and House Keeping Operations (City &Guilds London).

APPLY ONLINE

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